These Terms of Use ("Terms") govern access to and use of the LiteracyLab AI website, workspace, and related services (collectively, the "Service"), operated by LiteracyLab AI ("we," "us," or "the Company"). By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
The Service is designed for students aged 5–18. Because many users are minors, every account must be created and managed by a parent or legal guardian ("Account Holder"), who is responsible for the account, its billing, and any child or student profiles created under it. By creating an account, the Account Holder confirms they are at least 18 years old and have the legal authority to consent to these Terms on behalf of any child profile they add.
Each account is intended for use by a single household or a single student. Creating an account on behalf of, or granting access to, a classroom, school, tutoring center, or other institution — or otherwise sharing a single household login across multiple unrelated students or families — is not permitted under a standard account and requires a separate written enterprise or institutional license from us.
We offer a free plan that includes three (3) writing or reading-comprehension submissions per calendar month, per account or household (the "Free Cap"). The Free Cap resets automatically at the start of each calendar month and is not prorated, carried over, or refundable in cash or credit form.
The Free Cap exists so we can offer a genuinely useful free tier while keeping the Service financially sustainable. Accordingly, you agree not to:
We may detect suspected Free Cap circumvention using technical signals (including, without limitation, device fingerprinting, IP address patterns, email domain analysis, and behavioral analysis) and may consolidate, suspend, rate-limit, or terminate accounts we reasonably believe are being used to evade these limits, without prior notice.
To maintain the stability, security, and financial sustainability of the Service — including managing the underlying server, hosting, and third-party AI API costs that power the Service — we reserve the right, at any time and at our sole discretion, to:
Where a change materially reduces the core functionality of a paid plan you are actively subscribed to, we will make reasonable efforts to notify you in advance via the email associated with your account.
In addition to the restrictions in Section 2, you agree not to: interfere with or disrupt the Service or its underlying infrastructure; attempt to gain unauthorized access to any account, system, or network connected to the Service; scrape, harvest, or systematically extract data from the Service; reverse-engineer or attempt to extract the underlying prompts, models, or feedback logic used by the Service; upload content that is unlawful, harassing, hateful, sexually explicit, or otherwise inappropriate for a service used by minors; or use the Service in any way that violates applicable law.
If we detect excessive or abnormal API calls, automated scraping, credential sharing across unrelated households, abusive behavior toward the Service or its systems, or any other violation of these Terms, we may — immediately and without prior notice — rate-limit, suspend, or terminate the responsible account(s), and/or block the associated IP address or IP range. We may take these actions even where doing so temporarily affects legitimate use associated with the same account, device, or network.
Paid plans (currently "Core" and "Premium") are billed on a recurring monthly (or otherwise stated) basis through our third-party payment processor. By subscribing, you authorize us to charge your chosen payment method on each renewal date until you cancel. You may cancel at any time from your account settings; cancellation takes effect at the end of the current billing period, and — except where required by applicable law or expressly stated otherwise at the time of purchase — payments already made are non-refundable.
LiteracyLab AI is a supplementary educational tool intended to support literacy development through AI-generated writing feedback. It is not a certified teacher, tutor, therapist, or a replacement for professional educational instruction, special-education services, or assessment by a qualified teacher. Feedback generated by the Service reflects an automated analysis of submitted text and may not perfectly reflect the standards, mark schemes, or judgment of any specific school, exam board, or curriculum authority. Account Holders are responsible for supervising their child's use of the Service and for exercising independent judgment about their child's educational needs.
You (or your child) retain ownership of the stories, essays, reading-comprehension responses, and other content submitted through the Service ("User Content"). By submitting User Content, you grant us a limited, non-exclusive license to process, store, and analyze that content solely for the purpose of providing the Service to you, as described further in our Privacy Policy.
An Account Holder may permanently delete their entire account — including every child profile and all associated writing and reading history — or export a complete copy of their account's data, at any time using the self-service controls on the parent dashboard, as described in our Privacy Policy. Account deletion is immediate and irreversible: it cannot be undone, and cancels any active paid subscription (no partial refund is issued for the unused portion of the current billing period, except where required by applicable law).
You agree to defend, indemnify, and hold harmless the Company and its officers, employees, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use or misuse of the Service; (b) User Content you or your child submit; (c) your violation of these Terms or of any applicable law; or (d) your violation of any right of a third party. This obligation survives termination of your account.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI-GENERATED FEEDBACK WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY PARTICULAR EDUCATIONAL OUTCOME, EXAMINATION, OR ASSESSMENT.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY AND ITS OFFICERS, EMPLOYEES, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF DATA, EDUCATIONAL OUTCOMES, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) FIFTY US DOLLARS (USD $50). NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED IN YOUR JURISDICTION (INCLUDING, WHERE APPLICABLE, LIABILITY FOR DEATH, PERSONAL INJURY, FRAUD, OR CONSUMER-PROTECTION RIGHTS THAT CANNOT BE WAIVED BY CONTRACT).
These Terms are governed by the laws of the jurisdiction in which the Company is formally registered, without regard to conflict-of-law principles [to be finalized once the Company's registered jurisdiction is confirmed — this placeholder must not go live]. Before filing a formal claim, you agree to first contact us so we can attempt to resolve the dispute informally. Any dispute that cannot be resolved informally within 60 days will be resolved through binding arbitration on an individual basis, except where prohibited by applicable consumer-protection law (including many of the consumer jurisdictions this Service is offered into), in which case the mandatory provisions of that law will govern instead and this arbitration clause will not apply to the extent it is unenforceable there.
Class action waiver: to the extent permitted by applicable law, any dispute must be brought on an individual basis, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. Where applicable law does not permit this waiver, it does not apply, and the mandatory provisions of that law govern instead.
We will not be liable for any failure or delay in providing the Service caused by circumstances beyond our reasonable control, including outages or errors originating from our third-party AI, hosting, payment, or authentication providers; internet or telecommunications failures; natural disasters; acts of government; labor disputes; or other events of force majeure.
If any provision of these Terms is found unenforceable or invalid by a court or arbitrator of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect. Our failure to enforce any provision of these Terms is not a waiver of our right to enforce it later.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and the Company regarding the Service, superseding any prior agreements. You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of all or substantially all of our assets, and will provide notice of any such assignment that materially changes how your data is handled.
We may update these Terms from time to time to reflect changes to the Service, our business practices, or applicable law. If we make material changes, we will provide reasonable notice via the email associated with your account or a notice within the Service before the changes take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
Questions about these Terms can be sent to support@literacylabai.com.